Your business depends on your IT system. We make sure that we are the only network service, computer support, or IT consulting business, Columbia, Charleston or Greenville that provides this facility for your business.
Here's why so many businesses rely on Carolina Innovative Research to keep their business going:
We thrill our clients.
Customer satisfaction is priceless. We want our clients to be happy or excited because of our exceptional support.
We provide an instant response to issues.
"Fast" is not good enough. We understand that the failure of the computer causes the employees to hit the financial "double slap" on time - you lose income opportunities and you sit there for the employees, unable to work. You need a quick fix, so we guarantee in writing that your problem will start working immediately when you call our help desk. There is no sender, no "no technology will call you again." A live engineer will answer your call and go to work, just then.
We stick to our values
More than words, our values determine who we are and how we operate. See our Values page for more details on how skills, compassion, innovation, and class define who we are and what we do.
We are your "chalk man".
We hate finger pointing and you have a better job than sitting on the phone with the technical support of another vendor. You "can't speak their language". You have already explained the matter to your IT guy. You just want your systems to work again and stop disrupting your business. At CI, take ownership of your issue and work directly with your other vendors to resolve it. We save you time, effort and frustration. No finger pointing, no "don't call your software vendor." Just call CI. We'll take it from here.
Practical Mindset means "slap-slap" - we take a pragmatic approach to monitor all your technology resources to reduce "down-time double slap" without waiting for the problem to hit your business. We make sure your computer, The applications that are necessary for your network and your business “only work.” We catch and redo the problem before the strike. We unrealistically reduce support calls and make “double slap” a thing of the past.
We answer our phones directly, every call, every time - we hate to call a company just to talk to a machine. Every knowledgeable, friendly staff member on each of our main lines responds live to every call, every time. This saves you time and frustration and we will get your problem started quickly.
We succeed in today's complex business environment - creating your device, cloud applications, and "traditional" software function together seamlessly can seem overwhelming. We succeed in this environment. We fit all pieces seamlessly from email to ERP to tracking, record management, access control, video conferencing and beyond during management practices - we keep it "simple" for you.
We teach and explain without using geek spokes - we hate geek-spokes. Founded by a teacher, one of our core ideals is that we must be able to explain our solutions and the steps you understand. We educate you and your users. We are making you a better, more efficient customer of the technology. This translates into faster solutions, less frustration and less time for you and your staff.
We make sure you keep the keys to your "IT Kingdom" - information about your system - passwords, inventory, applications, how they fit together to run your business - that's the key to your "IT Kingdom". We need that information to take care of your business but we never want to be in control. To keep you in control we always provide you with updated, detailed, written and complete documentation.
Side note: None of your IT people should be allowed to have so much control over you and your company. If your current IT person gets the sneaky suspicion that it's controlling them as a means of job security, get rid of them (and we can help make sure you don't make a bad impression). This is completely unethical and dangerous for your organization, so don't tolerate it!
Regular training for better results - You don't choose a sports team that doesn't train and practice regularly, what do you do? Well, you - for one season, however - their 1-10, 5-77, or 1-though-many-games-star-playing record shows their lack of focus, lack of practice, and lack of serious effort. Picking an IT company that regularly trains and trains on their systems
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